Boarding kennel software should connect every stay detail to the reservation

Why Collar is different: connected work, not just a calendar

Collar brings the pet-business journey into one operating picture: a customer books for a specific pet, the team delivers the service, and the related order, payment and follow-up stay connected. Depending on the business, that same platform can also support products, memberships, staff, branches and field routes. The value is in how the enabled parts work together—not a claim that other tools cannot offer them.

Capture stay complexity at intake

A reservation should carry the operational facts staff need before the pet arrives.

• Arrival and departure windows
• Rooms and shared accommodations
• Forms, vaccines, and notes
• Medication, feeding, and handling context

Keep billing attached to the stay

Deposits, add-ons, late pickup fees, refunds, and invoices should trace back to the reservation.

• Deposits and balances
• Invoice changes
• Recorded payments
• Refund and adjustment history

Report on more than occupancy

Owners need revenue, service mix, staff, payment, and branch-level visibility.

• Billing reports
• Payouts and payments
• Staff activity
• Branch trends

Prepare a multi night stay before arrival

A booking can span several nights and involve different arrival and collection times. Confirm the correct room or capacity across the whole stay, then review the pet’s care records early enough for the owner to resolve any missing document. At check in, staff should not have to infer instructions from an old chat.

• Review capacity for every night, including the check in and check out timing rules.
• Check vaccination or other required records against the business policy and the correct pet.
• Record feeding, medication and emergency contacts in an authorised staff view.
• Separate the deposit from the remaining balance and explain any extra service charge.

Trace one stay from enquiry to collection

A multi-night stay creates several opportunities for mismatched information: arrival times, room availability, feeding instructions, medication, vaccination documents, deposits and extras. Use one fictional pet and walk a staff member through every handoff. The customer should know what is confirmed, what remains to provide and what they will pay.

• Check room availability across every night and make the check-in/out policy explicit.
• Store the right document against the right pet and have staff verify it against current business policy.
• Make medication instructions and emergency contacts available only to authorised staff who need them.
• Add a late collection or grooming extra, then show the updated order and balance without losing the original deposit.

Separate reservation requirements from care instructions

A room reservation, an accepted vaccination document and a feeding instruction are different pieces of information. Put each in the right place and make its status clear. The owner should know what remains to supply; care staff should know what has been reviewed by the person responsible.

• Request required documents before the arrival date with time to resolve gaps.
• Record feeding, medication and emergency instructions against the individual pet.
• Give authorised staff access to current instructions without displaying private data more broadly.
• Use your own veterinary and business policy for acceptance decisions; software cannot make them.

Account for every night and extra

Boarding pricing may depend on nights, check-in and collection windows, multi-pet households and added services. Test a stay that crosses a weekend and includes a late checkout. The final order should explain each charge and show how a deposit reduces the balance due.

• Verify occupancy across every night, not merely on arrival.
• State the exact period covered by the base rate.
• Show extras and approved changes before collection where possible.
• Count completed stays, bills, payments and refunds separately.